STORE POLICY
Customer Care
This website is operated by NUshei LTD. Throughout the site, the terms “we”, “us” and “our” refer to the Nushei Team and the brand. This website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Grace Eleyae, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Grace Eleyae, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 19 - CONTACT INFORMATION
Questions about the Terms of Service should contact fbacai@nushei.com.
Privacy & Safety
In this Policy when we use the words ‘we’, ‘us’, or ‘our(s)’ we are referring to Nushei Limited, a company which is registered in England and Wales. Our company number is 12879638, who are the data controllers.
Our address is 1 ST. Christopher Road, Uxbridge, Middlesex, UB83SG, for other ways to contact us see the details below.
We take your privacy very seriously. The sections below make up our privacy policy. It sets out the rules we follow regarding how we use any personal information we collect about you and the rights you have relating to that use.
Any changes we make to our privacy policy in the future will be posted on this page. This page was last updated in September 2020.
If you have any concerns or questions about our privacy policy or your personal information, please contact us at fbacai@nushei.com.
Why we gather personal information:
On the basis that it is necessary, we use your information for the following purposes:
For us to handle your orders, deliver products and process your payments
To inform you about your orders
To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions)
Send you a copy of your receipt via Email
To respond to your queries or requests via Email
If you wish to not provide the information, we need for these purposes then we will not be able to process your order, request, or competition entry.
On the basis that it is in our legitimate interest - specifically to improve the efficiency, effectiveness and profitability of our business - or the legitimate interest of a third party, we collect and use your information for the following purposes:
To update our records and generally maintain your account with us
To keep a record of when and why you contact us and to keep your contact details up to date.
For our statistical or survey purposes – so we can improve our products and websites and the services we offer to you.
To prevent or detect fraud or abuses of our sites.
To enable third parties, including social media companies, e-mail and internet service providers, to carry out technical, logistical or other functions on our behalf and/or to assess and improve the effectiveness of our marketing programs.
Understand your behaviour and preferences so we can send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you.
To update our records and generally maintain your account with us
On the basis that we have your consent to do so we collect and use your information for the following purposes:
To send you e-mails to notify you of products or special offers that may be of interest to you.
Where we rely on your consent you have the right to withdraw your consent at any time by clicking on the unsubscribe link at the bottom of one of the emails we have sent, or by emailing fbacai@nushei.com.
On the basis that it is necessary to comply with a legal obligation on us we collect and use your information:
To keep proper books and records of our transactions
For the prevention of fraud and/or money laundering
What information do we collect about you?
The types of personal information we may collect when you do any of these:
Set up an account on the Nushei website
Place an order
Enter any competition, promotion, or prize draw
Upload an image or comment on a website or one of our social media posts
Sign up for our newsletter or subscribe to any other services that we offer
Fill out any forms on the Nushei website.
Browse our website
Correspond with us, in any way including by phone, email or chat facility.
Shop on our website
we then may collect your personal information, including:
Name
Date of birth
Address
Email address
Phone/ mobile number
Password
Payment information
Technical information about how you access and use our website, including your IP address, browser type and operating system.
We will also require your credit or debit card details when you place an order (unless you pay with PayPal or Klarna).
How do we use your information?
To assess the effectiveness of our marketing activities.
To personalise your shopping experience on our website.
To allow us to handle your orders, deliver products and process your payments
To keep you updated about your orders.
To maintain our records and your account with us
To keep a record of when and why you contact us and to keep your contact details up to date.
For statistical, analytical or survey purposes – so we can improve our websites and their services to you.
Identify the devices operating systems and applications you use to access our website.
To prevent or detect fraud or abuses of our websites. Also, to enable third parties to carry out technical, logisti cal or other functions on our behalf.
To understand your behaviour (based on the information available to us) so that we can send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you.
To notify you of products or special offers that may be of interest to you.
To process your application when you enter a competition, promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions).
To comply with legal obligations placed on us (for example by maintaining records of accidents on our premises as required by health and safety legislation).
How long do we keep your information for?
As a general rule we will keep your information only for as long as is necessary for the purpose for which it was collected, however we may keep it longer if we are required to because of a legal obligation on us, for example:
Information relating to transactions may be kept for up to six years after the transaction has completed for accounting, auditing, and taxation purposes.
If you withdraw your consent to us using your information for direct marketing, we may retain some of your information for up to 12 months after to deal with any disputes that may arise.
We may also keep information that has been anonymized so that you cannot be identified for longer periods for analysis and reporting purposes.
How can I opt out from receiving marketing and newsletters?
If you sign up to our newsletter, or ask us to send it to you, we may keep you informed by email about our products and special offers that we think you’ll like.
You have the right to ask us not to process your personal information for marketing purposes, or to change your mind at any time. You can opt out by:
Choosing not to sign up for our newsletter and other marketing offers when you create your account.
E-mailing fbacai@nushei.com
We will try our best to process your request promptly, but it may take a few days for your contact preferences to be changed.
Your Data Privacy Rights
As well as the right to withdraw consent and the right to object to use of your personal data for direct marketing purposes you have a number of other rights under the data protection legislation which are set out below.
If you wish to exercise any of these rights, except the right of erasure, you should e-mail fbacai@nushei.com giving sufficient information to enable us to identify you and the nature of your request.
Right of access:
You have the right to ask us to confirm if we are processing your personal data and to information about:
what data we are processing and why,
where we got it from,
how long we keep it for,
who we pass it to (and if those recipients are outside the EEA the safeguards that are in place),
whether we use automated decision making, and if we do the logic behind, and consequences of, such decision making.
You are also entitled to a copy of the data about you that we are processing. If you are only seeking copies of specific information, please let us know what this is so that we can respond quicker.
Right to rectification:
If information we have about you is inaccurate, out of date or incomplete you have the right to have it rectified, including by means of providing a supplementary statement if the data is incomplete.
Right of erasure:
You have the right to have your personal information deleted if it is no longer necessary for us to have it, if we were processing it on the basis of your consent which you have withdrawn, if you have objected to us processing it on the basis of our legitimate interests (and there are no overriding legitimate grounds not to erase it), or if we have processed it unlawfully.
Right to restrict to processing:
You can object to us processing your information based on our legitimate interest unless we are able to demonstrate compelling legitimate grounds for doing so. You can also object to us using your information for profiling or for direct marketing purposes.
Right to object to processing:
You can object to us processing your information based on our legitimate interests unless we are able to demonstrate compelling legitimate grounds for doing so. You can also object to us using your information for profiling or for direct marketing purposes.
Right of data portability:
You have the right to a copy of your data in a commonly used machine-readable format and to ask us to pass such a copy to another organisation.
Right to lodge a complaint with our supervisory authority:
If are unhappy about the way, we have handled your data and we have been unable to resolve your complaint you have the right to lodge a complaint with the data protection supervisory authority. In the UK this is the Information you can retain from the Commissioner’s Office (ICO) – www.ico.org.uk
How do we protect your information?
Our sites use up-to-date industry procedures to protect your personal information. We abide by WIX's Platform guidelines to maintain the security of our website. We may vary this in the future if we feel you will benefit from greater security whilst using our sites.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you via our sites.
Do we disclose your information?
We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers or email distribution, and business partners who provide delivery fulfilment, data analysis or other services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of relevant data protection laws.
Your personal information may be processed by us, or by our service providers, outside the European Economic Area in countries where there may not be the same standards of protection for personal information. If your personal information is processed outside the European Economic Area, we will ensure that it is adequately protected as required by data protection law.
We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service, and administration purposes. These affiliated companies may include, for example, social media companies with who we may share information so that we can assess the effectiveness of our marketing campaigns and show or send you information, offers, surveys and online advertisements for products or promotions which we believe are most likely to interest you. In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).
Your personal information and payment card details will be processed by Wix Payments, Paypal or Klarna for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed by Nushei LTD and Printful. We will ensure that your personal information will be adequately protected as required by data protection law. You may find Wix payment, Paypal and Klarna Terms and Conditions as well as their privacy policy on their websites, please see below:
Wix Payments: https://www.wix.com/about/privacy
Paypal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Klarna:
We may carry out fraud and security checks with Wix Payments, Paypal, Klarna and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. Nushei Ltd and these other organisations may use this information for fraud prevention purposes in the future.
If you choose to pay using one of payment options; Wix Payments, PayPal, Klarna, we will pass some of your personal information (such as name, delivery address, billing address (if different), email address, and order details) to the payments platforms mentioned so they can assess whether you qualify for their payment options and if you do tailor the payment options for you.
We may also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights(or those of our customers), our property or the safety of our staff, partners or suppliers, or customers.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments
Klarna: coming soon